Book Summary - THE SCIENCE OF EFFECTIVE COMMUNICATION
Good communication is a very important skill. Without this, you can never move forward in life. With this summary, you will learn to talk to people in a skillful way. Good communicators can get everything they want from life. Whether it is the job of his choice, good grades, or a romantic partner, he can find everything. It is also easy to make friends with very good communication skills.
The basic principle of a good conversation is to listen carefully, but for most people, talking means speaking on your own. They don't pay attention to what others are saying. Because of this people are able to remember only 25% of what they hear. Communication expert Julian Treasure says that people pay attention to only 60% of the conversation.
To listen well, you should be aware of its different types. They are called the listening approaches. It depends on your position while talking.
#The first approach is critical listening. This happens when you are analyzing facts in a conversation. Just like your friend is telling you about his new phone, he is telling you how big its screen is, how fast the processor works and how much data can be stored inside it. When you listen to him, you try to verify his point. You must be wondering if his phone is really better than other phones on the market.
#The second is empathetic listening. In this, you are listening to help others express their feelings. Like your friend telling you how sad she is after breaking up with her boyfriend. Your position should be according to the need of your friend in this situation.
#The third approach is reductive listening. A surgical nurse follows the orders of the head surgeon. In this situation, he has to understand his words by listening quickly, then he has to focus on the facts and work on them quickly.
#Fourth is expansive listening. Like your friend tells you that she is about to file a case for divorce from her husband. You hear him talking about his ex-husband. She tells how difficult it is for her to hire a lawyer. In this situation, you are listening to understand the facts. It is similar to empathetic listening but expansive listening focuses on facts more than emotion.
#The fifth approach is passive listening. You do not have to do anything for passive listening. Like your father tells you how he used to win games on the golf course. You don't need to react in this situation, you know your father just wants someone to listen to him.
#The last approach is Active Listening. This is when you ask questions and react to the words of the other person. In Active Listening, you let the other person know that you are interested in listening to them.